Effective Date: September 19, 2026
Commercial Mortgage Acceptance Corp. (“CMAC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit cmacfunding.com (the “Website”), contact us, submit a financing inquiry, upload documents, or otherwise interact with us.
By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Contact information, such as your name, telephone number, email address, mailing address, and business contact details.
- Financing and transaction information, such as requested loan amount, property address and type, transaction type, use of proceeds, ownership information, business information, income, assets, liabilities, credit-related information, project details, and other information relevant to evaluating or arranging financing.
- Documents you provide, such as financial statements, tax returns, rent rolls, entity documents, purchase contracts, property information, identification documents, and other materials submitted in connection with a financing request.
- Communications, including emails, telephone calls, text messages, form submissions, appointment information, and records of your communications with us.
- Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, and similar technical or usage information collected through cookies and related technologies.
Please do not submit sensitive information through a general website form unless CMAC specifically requests it through an appropriate channel.
2. How We Collect Information
We may collect information:
- directly from you when you contact us, submit a form, upload documents, or communicate with us;
- from your representatives, business partners, co-borrowers, guarantors, property owners, or other parties involved in a proposed transaction;
- from lenders, capital providers, service providers, public records, credit reporting agencies, and other lawful third-party sources; and
- automatically when you use the Website, including through cookies, analytics technologies, and server logs.
3. How We Use Information
We may use information to:
- respond to inquiries and communicate with you;
- review, structure, package, present, process, and facilitate financing requests;
- identify and communicate with potential lenders, banks, private lenders, institutional capital sources, government-guaranteed loan participants, and other financing sources;
- request, collect, organize, verify, and evaluate transaction documents and information;
- coordinate appraisals, environmental reviews, title work, inspections, legal work, and other third-party services related to a transaction;
- schedule appointments and provide customer-care communications, document requests, and status updates;
- operate, maintain, secure, troubleshoot, and improve the Website and our business operations;
- detect and prevent fraud, misuse, security incidents, and other harmful activity;
- comply with applicable laws, regulations, legal processes, contractual obligations, and recordkeeping requirements; and
- establish, exercise, or defend legal claims and protect our rights and the rights of others.
4. How We Disclose Information
We may disclose information as reasonably necessary for the purposes described above, including to:
- Financing sources, including banks, lenders, institutional and private capital sources, government-guaranteed loan participants, and their representatives, for the purpose of reviewing or processing a potential transaction.
- Transaction professionals and service providers, including appraisers, environmental professionals, title companies, attorneys, accountants, consultants, inspectors, insurance providers, technology providers, communications providers, document-management providers, website hosts, analytics providers, and other vendors supporting CMAC or a proposed transaction.
- Parties you authorize, including your representatives, principals, co-borrowers, guarantors, attorneys, accountants, brokers, and other transaction participants.
- Governmental, regulatory, or legal authorities, when required by law, subpoena, court order, legal process, or to protect rights, safety, and security.
- Successors or transaction parties, in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.
CMAC does not sell personal information for money. We do not share mobile telephone numbers, SMS opt-in data, or SMS consent with third parties for their own marketing or promotional purposes.
5.SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
- Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
- Reply “HELP” for assistance or contact us at info@cmacfunding.com
• Customer support is available during regular business hours
Carrier Information:
- Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
6. Cookies and Analytics
The Website may use cookies and similar technologies to operate properly, remember preferences, understand Website traffic and usage, evaluate advertising performance, and improve the Website. Your browser may allow you to block or delete cookies. Blocking certain cookies may affect Website functionality.
Third-party analytics or advertising providers may collect information through the Website in accordance with their own privacy policies. Where required by applicable law, CMAC will obtain consent before using nonessential cookies or similar technologies.
7. Data Security
CMAC uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, service a financing inquiry or transaction, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Retention periods vary depending on the nature of the information and the reason it was collected.
9. Your Choices and Privacy Rights
You may contact us to request that we update or correct your contact information or to ask questions about our privacy practices. You may unsubscribe from nonessential email communications by using the unsubscribe method provided in the message, when available. You may opt out of customer-care text messages by replying STOP.
Depending on where you reside and subject to applicable exceptions, you may have legal rights concerning your personal information, which may include rights to request access, correction, deletion, or information about certain disclosures. To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
10. Third-Party Websites and Services
The Website may contain links to third-party websites or services. CMAC is not responsible for the privacy, security, content, or practices of third parties. We encourage you to review their policies before providing information.
11. Children’s Privacy
The Website and CMAC’s services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided information to us, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the Website after an update constitutes acknowledgment of the revised policy.
13. Contact Us
If you have questions or requests regarding this Privacy Policy or CMAC’s privacy practices, contact:
Commercial Mortgage Acceptance Corp.
40 Wall Street, 28th Floor #2868
New York, NY 10005
Telephone: (212) 537-9200
Email: info@cmacfunding.com